How do I create an account?
You can create an account in a couple of ways: Using your email address or signing in with Facebook.
To create an account with your email address follow this link. Fill out the form and click on 'Create Account'. If you encounter any errors on the screen, please follow the directions to correct those issues. Upon a successful account creation we will send you a confirmation email. The confirmation email includes a link you must click on in order to complete your account registration.
To create an account with Facebook follow this link. Click on the 'Login with Facebook' button. It may take a moment for the button to appear on your screen. You will then be asked to sign into Facebook (if you are not already signed in). You will need need to give RiverBender permission to have your information. We only ask for name and email address. Once you accept that, you will be automatically signed in to your account for RiverBender or EdglenToday.
Please note: When using the 'Sign in with Facebook' method, you will need to complete your registration once you are signed in by going to 'Edit Account' and filling out the form completely. Failure to do so will result in delays getting your ads approved.
I can't log in. How do I retrieve my password and/or username?
If you forgot your username or password, we can send you an email with that information. Follow this link, enter your email address and click on 'Get Password'. You should get an email from us in few minutes. If you don't see the email in your inbox, please look in your spam/junk folders.
How do I create a classified ad?
Once you've logged into your account, under 'Ads' click the button 'Create Ad'.
Select if this ad for personal or business use. Personal ads are FREE to post, whereas Business ads (employment, services, inventory, etc.) are PAID ads. Placing business ads on RiverBender under 'individual' is against our Terms of Service Agreement and will result in ad deletion and possible account bans. Business ads will ask for payment after the ad has been created and will only be published once payment has been received.
Certain categories have special additional fields to fill out. For example, if you select 'Garage Sale' you will be asked to fill out time and dates, or if you select 'Rental,' you will asked for number of rooms, or whether you accept pets, etc. Please be sure to select the correct category and subcategory when creating your ad
When filling out the title, please be descriptive. Example: Title 'For Rent'. This is too short and not very descriptive. '2 Bedroom, 1 bath in Alton For Rent' is more descriptive.
The description of the item should contain as much information as possible. This includes contact information like your phone number or a method to text you. Please do not include email addresses here. (That may open your email address to bots and spammers. We do try to block those, but we cannot block everything 100%.) Also include item location (garage sale location, house for rent location). We do not publish the item location unless you agree, more on that further down.
The price can be 'FREE', $50, 50 per month etc., but cannot be left blank.
The last section of ad creation is whether or not you want the location mapped out. Simply fill out the address and click 'Show Map and Address on ad'. If the system cannot find that location from the address you entered, pin point the location by clicking on the map.
How do I edit a classified ad?
Once you've logged into your account, under 'Ads' click the button 'Edit Listing'. Make the changes you want with the ad and click 'Save Ad'. Please note that if your ad is pending approval you cannot change the ad status.
How do I delete a classified ad?
There are 2 options to remove an ad. Delete the ad, or set the status to 'Draft'.
To permanently delete the listing: Log into your account, under 'Ads' click the button 'Delete Ad'. Deleting the ad removes all the data, pictures included. (This is great for permanently sold items.)
To temporarily take your ad offline: Log into your account, under 'Ads' click the button 'Edit Listing', and set the status to 'Draft'. Once you're ready for your ad to be published again, change the status to 'Published'. (Landlords may want to keep all the ad information and publish it again once the lease is over, for this you will want to change the status to 'Draft'.)
How do I add photos?
Once you've logged into your account, under 'Ads' click the button 'Manage Photos'.
The Photo Manager has 2 sections: the top section is where you add photos, the bottom shows photos already attached to the ad and gives you the ability to change the sort order, remove, crop and rotate photos.
To attach photos: Click on the 'add files' button. If you're on a desktop, you can drag and drop the photos in the file queue. See 'Drag files here'.
Once you are ready, click on the 'start upload' button. Once uploading is completed the attached images will be shown under 'Photos'.
There is no limit to the number of photos you can attach to an ad, and photos can be added and removed at anytime.
How do I feature my ad?
Featuring your ad gives it more exposure. See 'Pricing' for more information.
Once you've logged into your account, under 'Ads' click the button 'Feature'. Select the preferred promotional level, enter your credit card information and click the 'Pay now' button.
Upon successful purchase, your ad is now featured. An email will be sent to you verifying the purchase. If you need a receipt, you may download those under 'Receipts'.
Why is my ad pending?
If you are a business and didn't pay for the listing that ad will be set in 'Draft' mode pending payment. Once you make a payment, the ad will be published
If you signed in with Facebook, or have an older account and haven't completed the registration, that will also cause the ad to be pending. Please completely fill out the registration under 'Edit Account'.
How do I change my email subscriptions?
If you want to change your daily update subscription or want to subscribe to some of our other free newsletters, do so by logging into your account then going to 'Subscriptions'.
How do I edit my account information?
Once you've logged into your account, click 'Edit Account'.
I can't find answers to my questions or/and I need additional help.
If you are still having issues or need addition assistance, you my open a support ticket by sending an email to firstname.lastname@example.org or call our office during business hours (M-F 8a-5p) 618-465-9850.
Do not provide payment to anyone you have not met in person.
Always deal face to face.
Never wire funds (e.g. Western Union) - anyone who asks you to do this is a scammer.
Don't accept cashier/certified checks or money orders - banks cash fakes, then hold you responsible.
Transactions are between users only, no third party provides a "guarantee."
Do not rent or purchase sight-unseen; that amazing "deal" may not exist.
Never give out financial information (bank account, social security, paypal account, etc).
If you are defrauded by someone you met in person, contact your local police department.